Last Updated:  26-10-2023

Thank you for shopping with VCREA ADS & MEMENTOS. We want to ensure your satisfaction with our products and services. Please read our Return Policy carefully to understand our guidelines for returns, refunds, and shipping.

Return Policy:

Refund Timeline: We offer a single refund timeline for all categories of products and services. You can request a refund within 1 day of receiving your order.

Cancellations: Customers can cancel their products before they are dispatched. Please contact our customer care for cancellation requests.

Refund Conditions:

1. Refunds will have shipping and packaging costs deducted from the refund amount.
2. Non-defective products will not be returned to the customer.
3. Digital products like software and games cannot be returned without defects.

Defective Product Reporting: If you receive a defective product, please inform us within 24 hours from the time of delivery by emailing us at info@vcreaonline.in.

Return Request Procedure: To request a return and refund, send an email to info@vcreaonline.in. Please include your order details and reason for return in the email.

Packaging Requirement: Returned items must be in their original packaging.

Return Shipping: Customers are responsible for shipping the returned products back to us via courier.

Return Address: There is no fixed return address. Contact our customer care for instructions on where to send the eligible products.

Documentation Required: A copy of the invoice or receipt is mandatory for the return or refund of the product or service.

Notifications: We will send email and SMS notifications to keep you updated on the return and refund status.

Shipping Policy: Our standard shipping time is 5 to 7 days.

Processing Time: Refund requests will be processed within 7 business days after verifying the returned product or canceled service.

Cancellation of Return Request: Customers can request cancellation of the return request by contacting our customer care.

Contact Information: If you have any questions or need assistance, please contact us at: Email: info@vcreaonline.in Mobile: 9745580003

We appreciate your business and aim to provide you with a smooth shopping experience. If you have any concerns or inquiries, don’t hesitate to get in touch with us.