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  1. Shipping Timeframe
    Orders are typically processed within 1–2 business days. Once dispatched, the standard delivery timeframe is 5 to 7 business days, depending on your location and courier availability.

  2. Shipping Charges
    Shipping charges will be calculated and displayed at checkout. Any additional fees (e.g., remote area delivery charges) will be communicated to the customer prior to dispatch.

  3. Courier Partners
    We partner with reputed courier services to ensure timely and safe delivery. However, VCREA ADS & MEMENTOS is not liable for delays caused by courier companies or unforeseen circumstances such as weather, strikes, or government restrictions.

  4. Order Tracking
    Once your order is dispatched, a tracking number will be shared with you via email or SMS. You can use this number to monitor the delivery status.

  5. Delivery Attempts
    Our courier partners will attempt delivery at your provided address. If the delivery fails after multiple attempts, the order may be returned to us. Re-shipping can be arranged at an additional cost.

  6. Address Accuracy
    Please ensure the shipping address is accurate and complete at the time of placing the order. We are not responsible for packages lost or returned due to incorrect or incomplete addresses.

  7. Receipt of Order
    On delivery, please inspect the package for any visible damage before accepting it. If the package appears damaged or tampered with, please refuse delivery and contact us immediately at info@vcreaonline.in or 9745580003.